Privacy Policy
How Woolmic Productions handles the personal information you share through our website and booking process.
1. Introduction
This Privacy Policy explains how Woolmic Productions may collect, use, store and share personal information when you visit our website, submit a project enquiry, request a quotation or make a booking.
2. Who We Are
Woolmic Productions is responsible for determining how personal information collected through our website is used. Contact: 35 Blackdown Close, Basingstoke, Hampshire, RG22 5BN; woolmic@gmail.com; 07766 2544 39.
3. Information We Collect
Depending on how you use the website, we may collect your name, email address, telephone number, selected service, preferred date, project or property location, notes and correspondence. If you place an order, we may process order values, payment status and transaction references. Technical information such as IP address, browser type and website usage may also be collected through hosting, security or cookie tools.
4. How We Use Information
We may use your information to respond to enquiries, prepare quotations, manage bookings, communicate about projects, provide services, process orders and payments, maintain business records, resolve concerns, protect the website and comply with legal obligations.
5. Lawful Bases
Where UK data protection law applies, our lawful basis may include taking steps at your request or performing a contract, pursuing legitimate interests where these do not override your rights, complying with legal obligations, or obtaining consent where required. The basis depends on the specific processing activity.
6. Sharing Information
Where necessary, we may share information with website hosting and technical support providers, booking and order systems, payment providers, professional advisers or authorities where required by law. We aim to share only the information reasonably necessary. The actual providers used on this website should be confirmed before publication.
7. Payments
If you pay online, a third-party payment provider may process your payment details under its own terms and privacy policy. The information we receive depends on the payment method. We do not claim to store full payment-card details unless our actual systems and practices support that statement.
8. Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including managing bookings, maintaining business records, resolving disputes and meeting legal obligations. Actual retention periods for enquiries, invoices, project files and backups should be documented and applied.
9. Cookies and Analytics
The website may use essential cookies and similar technologies for functionality and security, and may use analytics or other services where enabled. Non-essential cookies will be handled in accordance with applicable requirements. This section should be updated to match the cookies, analytics, embedded services and consent tools actually installed on the website.
10. Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure.
11. International Transfers
Some service providers may process information outside the United Kingdom. Where UK data protection law applies, we will take steps required by law to ensure appropriate safeguards for any international transfers.
12. Your Rights
Depending on the circumstances and applicable law, you may have rights to access, correct or erase personal information, restrict or object to certain processing, request data portability, or withdraw consent where processing relies on consent. You may also complain to the relevant data protection regulator. Contact woolmic@gmail.com to make a request; we may need to verify your identity.
13. Marketing
We may contact you about an existing enquiry or booking where appropriate. Promotional communications will be sent only where we have an appropriate lawful basis and meet applicable consent and opt-out requirements. You can unsubscribe where an option is provided or contact us to stop marketing communications.
14. Third-Party Websites and Children
External websites linked from our website operate under their own privacy policies. Our booking forms are not intended to collect children’s personal information unnecessarily. Contact us if you have concerns about information submitted inappropriately.
15. Changes and Contact
We may update this policy when our website or data-handling practices change. For questions about privacy or your information, contact Woolmic Productions, 35 Blackdown Close, Basingstoke, Hampshire, RG22 5BN; woolmic@gmail.com; 07766 2544 39.