Booking Terms & Conditions
Please read these terms before submitting a booking request or proceeding with a service.
1. About These Terms
These Booking Terms & Conditions apply to bookings and service requests made with Woolmic Productions (“we”, “us” or “our”). By submitting a booking request, you agree to these terms. A request is not confirmed until the service, price, date and essential arrangements have been agreed.
2. Our Services
We provide photography, filming, aerial imaging, inspection and video post-production services. Available services include Home and Garden Photography and Films; Business Photography and Promotional Film; Domestic and Commercial Roof Inspection; Aerial, Field and Rural Land Inspections; and one- or two-minute video post-production.
3. Prices and Quotations
Prices shown on the website apply to the service or package described. Additional work, travel, access requirements, specialist equipment, editing or revisions must be agreed before additional charges are incurred. Where a quotation is required, we will confirm the scope and price before proceeding.
4. Booking Requests and Confirmation
The booking form collects your requested service, preferred date, location and contact details. Your preferred date is a request and is not guaranteed until we confirm availability and agree the arrangements with you.
5. Payment
Payment arrangements will be explained during booking or quotation. If online payment is offered, the amount and available payment methods will be shown at checkout. Where payment is arranged separately, we will explain the applicable terms before work begins.
6. Changes to Bookings
Contact us as soon as possible if you need to change the date, service, location or project requirements. Changes are subject to availability and are confirmed only when agreed by both parties. Additional costs will be discussed before the change is confirmed.
7. Cancellations and Refunds
If you need to cancel, please contact us promptly. Applicable cancellation charges, deposits, refunds and rescheduling arrangements will depend on the terms agreed when your booking is confirmed and the circumstances. Nothing in these terms affects consumer rights that cannot legally be excluded. Please confirm Woolmic Productions’ specific cancellation and refund policy before publishing this page.
8. Access, Permissions and Safety
You are responsible for providing accurate project information and arranging any access, permissions or approvals within your control. Work is subject to safe access and applicable laws. Aerial operations may be postponed or declined where weather, safety or legal restrictions prevent the work from proceeding.
9. Weather and Unforeseen Circumstances
Where weather, access or other unforeseen circumstances affect delivery, we will contact you to discuss rescheduling or other appropriate arrangements.
10. Deliverables and Revisions
Deliverables, formats, expected delivery times and included editing or revisions will be agreed in the service description or quotation. Requests outside the agreed scope may involve additional charges, which will be discussed in advance.
11. Intellectual Property and Use
Ownership and permitted use of photographs, footage, edited videos and other deliverables depend on the agreement for the project. Any licence, usage restrictions or transfer of rights will be agreed where applicable. Promotional use of customer work will require an appropriate basis or permission.
12. Liability
We aim to provide services with reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including rights that cannot legally be excluded under applicable law.
13. Privacy
We use the personal information you provide to respond to enquiries, manage bookings and provide our services. Please read our Privacy Policy for more information.
14. Contact
Woolmic Productions, 35 Blackdown Close, Basingstoke, Hampshire, RG22 5BN. Email: woolmic@gmail.com. Telephone: 07766 2544 39.
15. Applicable Law and Updates
These terms are intended to be governed by the laws of England and Wales, subject to mandatory consumer protection laws. We may update these terms when our services or booking procedures change.